Chautauqua County Office For The Aging Prepares Training Coaches

Chautauqua County Office for the Aging’s Senior Community Service Employment Program’s computer peer coaches were recently trained by Betty Crowell, peer coach coordinator/job developer, at their Jamestown office to assist senior citizens with upcoming Social Security service changes.

Chris Cheronis, aging services coordinator, and Linda Spaulding, SCSEP director, assisted with the training. Cheronis explained a new update regarding the SSA Notice on delay in Field Office Service Changes.

Originally, Social Security was eliminating the ability for clients to get a benefit verification letter at the local field offices and clients would have to go online, establish and email and print out a copy or call the Social Security 800 number and request one.

Due to the concerns about the difficulty for individuals to obtain a benefit verification letter in this manner, local Social Security field offices will continue to provide a copy of the benefit verification letter until further notice.

Peer coaches who train senior citizens in Generations-On-Line basic tutorial computer training will proceed with training to assist senior citizens in setting up email and Social Security accounts. The goal is to get as many senior citizens as possible to utilize the online access to Social Security to set up their own account using the website at or via telephone at 1-800-772-1213.

Computer peer coaches are now available to assist senior citizens at training sites located in Jamestown, Dunkirk, Olean, Westfield and Brocton. All training and assistance is free.

Senior citizens interested in obtaining Social Security website account assistance or taking Generations-on-Line basic computer training should contact NY Connects at 753-4582 to register at their local training site.