Advancing Home Care

There is a new nonmedical home care provider which uses state-of-the-art software to offer a transparent service to loved ones.

Compassionate Home Care of New York is the new business headquartered in Jamestown that is offering its service to Western New York residents. The business will start taking appointments Monday for those looking for nonmedical home care providers. CHC provides care for anyone like a new mother discharged from the hospital, someone recovering from surgery at home that needs help with daily tasks or for seniors that want to stay in their home.

Craig Robbins, chairman and chief financial officer, and his wife Alissa, chief executive officer, own the company. The business offer several services like meal preparation, a drive to a doctor’s appointment, light cleaning around the house, medication reminders, companionship and nighttime caregiving. CHC offers both short- and long-term care.

“I was a landlord and I didn’t feel like I was helping anyone,” Robbins said. “So I sold my houses and now all I want to do is help as many people as I can.”

Mrs. Robbins said one of the main focuses for the business is to help the elderly stay in their home instead of moving to a nursing facility.

“It is our goal to keep people safe and in their homes as long as they want to be there,” she said. “We are here to help family members who worry about their loved ones. We help ease their mind.”

Robbins said the business can offer a transparent service to loved ones and medical professionals unlike any other home care provider in the area. With the use of new technology, the business uses a GPS time card to know when caregivers clock in and out with a client. Loved ones of the client can also follow the caregivers time card as well.

“No one else does this. We are the only ones doing this around here,” Robbins said.

The business also is a certified LifeBeacon dealer. LifeBeacon is an enhanced medical alert provider which offers quicker service, a GPS locator and a two-way voice system. Robbins said unlike other medical alert providers, LifeBeacon can offer service from anywhere. That means the user doesn’t need to be near an in-home monitoring system.

“This is America’s first GPS medical alarm system,” he said. “We offer the future of home care today.”

CHC employees go through a background check and undergo drug testing. Robbins said most personnel have medical training certifications, which isn’t required by New York state law for nonmedical home care providers. Mrs. Robbins is an occupational therapist assistant. Also on the staff is Cindy Penhollow, home care provider trainer, and James Waterman, regional manager.

“We take pride in finding the right care giver for each person,” she said.

“We’re not sending anyone we wouldn’t send to our own grandparent,” Robbins added.

CHC business hours are 9 a.m. to 5 p.m. The business offers 24-hour phone service, as well. People can call the toll-free number at 888-664-8798, the Jamestown/Dunkirk office, which is located at 106 E. Second St., Jamestown, at 413-0484 or the Orchard Park area number at 539-9444.

For more information, visit the business’s website at